Accessing our registration services

ARB wants to ensure that our services are readily accessible and understandable to everyone. As you have recently used them, we’d really appreciate your feedback. We will only use it to reflect on how we can make improvements, and won’t identify you. However, if you did want to be involved in future improvement work, such as helping us test out changes to our guidance, or the way we structure our website or application processes, you can let us know.

There are seven question areas, relating to our registration services. You can answer them all, or just the ones where you have a view. If you wish to tell us via the telephone, rather than via this form, call our accessibility line on 0207 5805861 and follow the menu options.

Feedback on accessing our registration services - Welcome Pack

Did you access Information for Architects and those wanting to Register with ARB via our main arb.org.uk website? Did you access Information for Architects and those wanting to Register with ARB via our main arb.org.uk website? Yes, I used the website before my application, to understand the process No, I did not use the website before my application, to understand the process

If Yes, was information on how to apply clear and understandable If Yes, was information on how to apply clear and understandable Yes, the information on how to apply was clear and understandable No, the information on how to apply was not clear and understandable

If No, what was the issue?

Guidance about registering from your School or institution Guidance about registering from your School or institution Yes, I received information before qualifying about ARB No, I did not received information before qualifying about ARB

If Yes, was the information easy and clear to understand If Yes, was the information easy and clear to understand Yes, the information was easy and clear to understand No, the information was not easy or clear to understand

If No, why did you not receive any information before qualifying? What information might you have found useful before application?

How did you communicate with ARB during your registration? Please tick all that apply. How did you communicate with ARB during your registration? Please tick all that apply. Via Phone Via Email Via Web Chat

How did you find this method of communication? Is there anything we could do to improve things?

Making your registration application Making your registration application I used the online portal I made a manual application

Tell us about the experience of the application. Could you submit the appropriate information easily? What would have made it easier or better? Was it clear what information we needed, and why?

Reasonable adjustments - Do you consider you have any reasonable adjustments that impacted on your application? Reasonable adjustments - Do you consider you have any reasonable adjustments that impacted on your application? Yes No

If so, what were they?

Did you tell us about them during the application process? Did you tell us about them during the application process? Yes No

If Yes, did we accommodate them? If Yes, did we accommodate them? Yes No

Do you have any unmet reasonable adjustments that relate to your registration or accessing ARB services? Do you have any unmet reasonable adjustments that relate to your registration or accessing ARB services? Yes No

If yes, what are they?

Equality, diversity and inclusion data - We ask for architects to provide anonymised, self-identified EDI data, to help us understand the make up of the register, and how we might assist specific groups. Equality, diversity and inclusion data - We ask for architects to provide anonymised, self-identified EDI data, to help us understand the make up of the register, and how we might assist specific groups. I have provided this data for this I have not provided data for this

If No, would you mind telling us why you did not want to?

Is there anything else you would like to tell us about the experience of registration?

Would you like to be involved in future development work? If so, we will contact you separately. Would you like to be involved in future development work? If so, we will contact you separately. Yes No

If yes, please enter the best details to contact you on?